Accident medical expenses claims

How to file a claim for

Collect supporting documents

All Receipts - Original

Referral for Physiotherapy - Original

Policyholder's Identity Card - Copy

Fill out the claim form

Hospitalization Claim Form

Part I must be completed by the Insured.

Send in documents

BY MAIL or IN PERSON : Flat H, 15/F, Fortuna Business Centre, No. 301-355, Avenida Comercial De Macau ,Macau

Submission Timeline

Please provide written notice of the claim within 30 days from the date of first diagnosis - by mail or by email to cs.mo@fwd.com.

Please submit the completed claim form with required supporting documents to us within 90 days from the date of consultation/treatment.

We will offer an initial response within 3 working days for an enquiry on the claimable amount estimate and reimbursement limit.

Remarks

The above claims procedure is for reference only. For more details, please refer to the relevant policy provisions. FWD reserves the right to amend these requirements or seek additional information to support each claim.

Your questions answered

We believe it's part of our job to make the claims experience as easy as possible. These are some of the questions you might have and the answers we can give you. If you’re unsure about anything, simply get in touch.

How will you pay me?

Once your claim is approved, we will send you the payment by your preferred payment method. For some other claims, you can collect the cheque in FWD Insurance Solutions Centres or via your agents

After I've made a claim, how long should I keep my original documents?

Please keep all original copies of any documents for three months (even after you’ve been paid). This is because occasionally we need to see these to either verify a claim or as part of our own internal auditing and checks.

Who do I speak to if I have a question on my claim?

We’re always happy to assist with any queries or questions you may have. Simply head to our customer support page and get in touch, however it suits you best.